Check the query first
Use the individual’s legal name rather than a nickname, social-media handle or agency brand. A name change, spacing difference or a common surname can make the first search unhelpful. Use an NPN when available to distinguish people with the same name.
If the number came from a state license card, do not assume it is an NPN. Use a state license number on that state’s tool. Check whether the tool expects an individual or a business entity, and avoid adding filters you cannot confirm.
Check what this source can answer
AgentVerified combines regulator files with live lookups where supported. Some state indexes are partial, and some jurisdictions require visitors to use the official site. The coverage label describes our available method, not whether the person holds a license.
In California, Kentucky, Michigan, New York, Virginia and Washington, our current automated lookup cannot resolve the state record. Use the official link. A manually reviewed record may still appear here; that does not turn the state into an automated-coverage jurisdiction.
| Situation | Next action |
|---|---|
| Wrong or uncertain identifier | Ask for the legal name, NPN and state license number |
| Partial or official-only coverage | Use the regulator’s own lookup |
| Recent renewal or name change | Compare the source date with the current regulator record |
| Temporary service error | Retry later or go directly to the state; do not infer no license |
If the official lookup also has no match
Ask the agent to confirm the exact legal identity and state license details. Use the regulator’s published help or contact route if the record still cannot be located. Do not use an unknown person’s link as the only source of evidence.
You can describe the result accurately as “I have not located the matching license.” Avoid publicly accusing someone of being unlicensed on that evidence alone. Keep the uncertainty unresolved until the regulator can clarify it.
If you are the agent
If the state’s own information is wrong, contact that regulator first. If the state record is correct but AgentVerified differs, send a correction report with the NPN, state and source link. Do not send sensitive identity documents through a general email inquiry.
Claiming a profile is optional and does not buy a change to licensing data. The claim flow can offer a private proof-review path when a usable regulator contact is unavailable. Public lookup and the correction process do not require buying a subscription.
Sources and review
- NIPR: NPN lookup questions and mismatch guidance
- AgentVerified coverage and official state directory
- AgentVerified correction process
Sources reviewed September 28, 2026. Official pages can change. This guide explains how to check records; the state regulator determines license status and requirements. How we maintain these guides.